Shipping policy

Shipping Policy

All orders are processed within 7–10 business days and typically ship within 2–4 business days after processing, totaling about 10–14 business days unless otherwise stated. Processing time does not include weekends or holidays. Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Shipping times vary depending on the carrier and destination and are outside of our control once your package has been transferred to the shipping provider. The Wig Mansion is not responsible for delays caused by shipping carriers, weather conditions, service interruptions, or other circumstances beyond our reasonable control.

Please ensure that your shipping address is entered accurately at checkout. The Wig Mansion is not responsible for packages shipped to incorrect, incomplete, or outdated addresses provided by the customer.

Once a package is marked as delivered by the shipping carrier, The Wig Mansion is not responsible for lost, stolen, or misplaced packages. If you experience a delivery issue, we recommend contacting the shipping carrier directly. We will reasonably assist by providing any information necessary to help resolve the issue.

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photographs of the packaging and the item(s) so we may review your claim. Claims submitted after this period may not be eligible for review.

Shipping charges are non-refundable, except where required by law or in the event of an error on our part.

Local Pickup

Local pickup is available for customers in the area. If you would like to arrange a pickup, please select the local pickup option at checkout on our website before placing your order. Pickup details will be provided once your request has been confirmed.

Questions?

For any shipping-related questions, please contact us at thewigmansionky@gmail.com.